What if I am running late?
If you are running late, please call the support team.
What if I need to reschedule my booking?
If you need to reschedule, please contact our support team as soon as possible.
What if I need to cancel my booking? What do I do if I am unable to visit one of my clients?
If you can no longer make your booking, please go into your app, find your booking and cancel. Please also call us.
What if my clean goes overtime?
If you need to go overtime and have agreed with the customer, please continue your clean and ask the customer to notify our support team so we can ensure you are paid the correct amount. If the customer does not approve additional time, you will compensated for this.
Please also do not complete the clean in the app until you have completed your overtime.
What if I have trouble accessing the property? E.g. nobody is home, or my key doesn't work?
Please start the job in the Whizz Hub app to confirm your presence. Then, contact our support team as soon as you can so we can get in touch with the customer and assist you.
I'm having problems with the Whizz Hub app.
Please contact us.