Frequently Asked Questions
Our cleaners can provide basic sprays and wipes, a standard vacuum cleaner, a mop and disinfectant products for a small additional surcharge of $5 p/h. You just need to let us know and we can arrange this for you.
If you would prefer that your cleaner use the equipment that you have at home, we can accommodate this as well.
All of our cleaners are screened when joining the platform, which includes a National Police Check. In addition, we regularly prompt our clients to provide feedback regarding their experience. Jarvis cleaners must maintain high quality standards to continue receiving new jobs through Jarvis.
We take a number of factors into consideration when matching you with a cleaner, including their reliability, quality rating, location and availability. We always endeavour to assign you the best possible person available, however if you find that they are not the right fit, we are more than happy to arrange for a different person to take over your service.
Jarvis is currently available Australia-wide; including Melbourne, Sydney, Brisbane, Perth, Adelaide, Hobart, Darwin and Canberra.
Jarvis is a leading home services marketplace that connects Australians with trusted, dependable home cleaners. Everyone on our platform is screened and rated by clients on an ongoing basis to ensure that the best possible person handles your job.
Cleaners can visit your home as frequently as you need, and can assist with regular cleaning and household chores.
Single cleans cost $54 p/h with a minimum of 2 hours required. If you book a regular clean (weekly, fortnightly or monthly) the same service will cost you just $44 p/h. If you don’t have cleaning equipment at home an additional $5 p/h is required.
If you have booked a regular clean with us, you can expect to have the same cleaner for each visit. If for some reason your regular cleaner is no longer available, we will always let you know in advance, and we will organise the best possible replacement. Of course, if ever you would like to trial a new cleaner, you can let us know via message and we will arrange this for you.
Depending on the size and condition of your home, the clean can take anywhere from two to six hours. Our team can provide you with guidelines based on your requirements, however, you can ultimately choose the duration of the service. We normally recommend about 30 minutes per room for a regularly cleaned home.
If you don’t need your whole home cleaned that’s also OK. Just let us know and the cleaner will only clean the areas required.
If you need more time, your cleaner can stay longer, depending on their schedule, to complete additional tasks. If this is agreed with the cleaner then just let us know so we can make any necessary adjustments on your account.